Senior Renewals Specialist

🇺🇸In-Person - Reston, VA$70K–$110K/yr3w ago

Higher Ed Sales Account Management Enterprise Sales Customer Retention SaaS Sales Partnership Management

Summary

Senior Renewals Specialist at Ellucian driving customer retention and strategic partnership development in education technology. This key sales role focuses on managing renewals processes, identifying upsell opportunities, and securing long-term customer commitments.

Key Responsibilities: Manage the renewals process for existing customers, strategize upsell opportunities, ensure contractual compliance through user count audits, and engage with clients on renewal pricing and terms. Collaborate with sales and customer success teams, communicate product value, forecast renewals in Salesforce, and identify modernization opportunities.

Skills & Tools: Proficiency in Salesforce CRM and Excel, strong negotiation and discovery skills, excellent communication and interpersonal abilities, and organizational/time management expertise. Must be self-motivated, adaptable, and proactive with enthusiasm for customer success.

Qualifications: Minimum 2+ years of renewals experience in inside sales, renewals, or quota-carrying positions. Preferred experience in renewals related to IT, Cloud, or SaaS environments.

Location: Hybrid in Reston, Virginia, United States